Customer Service

Shipping & Delivery

Goods delivered to the UK will usually be sent via Royal Mail First Class Delivery.
The Postage rates we use are as follows

Goods weighing less than
                                         - 100 grams - 90p
                                         - 250 grams - £1.95
                                         - 500 grams - £2.45
                                         - 750 grams - £3.45
                                         - 1kg              - £3.95

You can use the function "Get Quote", which you will find on the shopping cart screen to give a total postage cost.
I try very hard to keep postage costs to a minimum, so please e-mail me if you think the postage calculation is wrong

For all overseas customers, please use the "Get Quote" facility to give postage costs

Privacy & Security

Steve Woodhead Ceramics do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies

Returns & Replacements

We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Ordering
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
If you would like to set up a customer account, please fill in your email address and create a password. You will then be eligible for special promotions. Alternatively, you can checkout as a guest.

Payment and  Pricing
We currently accept Debit or Credit Cards,  Paypal and Cheques
The Credit and Debit card facility takes you to a Paypal secure site once ou have placed your order. You do not have to be a Paypal customer to use this facility. 
Steve Woodhead Ceramics does not capture or store any Credit or Debit card details.
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For Cheque payments (UK Only), please send to :
Steve Woodhead Ltd
65 Shakespeare Gardens
Rugby
Warwickshire
CV22 6HA
Goods will be sent once the cheque has cleared

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Viewing Orders
Once you have created your order, registered customers will be able to track its progress in your "My Account" screen.